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Privacy Policy

Eco Cool Box collects certain information or data about you when you use this website.

We collect:

Questions, queries, or feedback you leave, including your email address if you contact Eco Cool Box

Your email address and subscription preferences when you sign up to our email alerts, and how you use our emails – for example whether you open them and which links you click on

Your Internet Protocol (IP) address, and details of which version of web browser you used

Information on how you use the site, using cookies and page tagging techniques

This data can be viewed by authorised people in Eco Cool Box and supplier organisations to:

Improve the site by monitoring how you use it

Gather feedback to improve our services, for example our email alerts

Respond to any feedback you send us if you’ve asked us to

Send email alerts to users who request them

Provide you with information about our services if you want it

Where your data is stored

We store your data on secure servers in the European Economic Area (EEA) via our secure hosting provider.

Keeping your data secure

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.

Any data you send is at your own risk.

We have installed an SSL (Secure Sockets Layer) Certificate on our website to establish an encrypted link between our web server and your browser and we have procedures and security features in place to keep your data secure once we receive it.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so. This includes exchanging information with government organisations for legal reasons.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Your rights

You can find out what information we hold about you, and ask us not to use any of the information we collect. Simply get in contact with us by email or by post to make this request.

If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time by selecting the ‘unsubscribe’ link that appears in every email.

Links to other websites

Our site may contain links to other websites.

This privacy policy only applies to this site only and doesn’t cover other services and transactions that we link to.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to our website from another website

If you come to our site from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

Cookies

We place small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

Cookies are used to:

Measure how you use the website so it can be updated and improved based on your needs

Remember the notifications you’ve seen so that we don’t show them to you again

Remember you while you’re changing your email subscriptions

Find out more about how to manage cookies.

How cookies are used on this site.

Measuring website usage (Google Analytics)

We use Google Analytics software to collect information about how you use this site. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search.

Google Analytics stores information about:

The pages you visit on how long you spend on each page

How you got to the site

What you click on while you’re visiting the site

We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are.

We don’t allow Google to use or share our analytics data. Data is stored indefinitely on Google Analytics and this data is used to measure the performance of Eco Cool Box and to provide useful insights to improve user experience.

You can opt out of Google Analytics cookies.

HELPING COMMUNITIES

As a company we collectively donate money to 3 different charities.

These are: East Anglian Air Ambulance, MacMillan and the Children’s Cancer Unit Charity.

These were chosen by us as a team, due to the personal connection we have with them. We aim to provide support to different charities every year.

" Great value environmentally conscious product without compromising on quality - highly recommended. "

Peter Holmes

We'd love to hear from you

Phone

01603 873 100

sales@ecocoolbox.co.uk

Address

Unit 1, Shepards Business Park, Lenwade, Norfolk, NR95SG

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While we like to keep our products chilled, you’ll never receive a frosty reception from any of our team. Get in touch with us today to see how we can help.